This Shipping Policy explains how we get your order from our warehouse to your door — including delivery areas, costs, timeframes, and what to do if something goes wrong along the way. It forms part of our Terms of Service and applies to every order placed on thealternatives.sg.
1. Delivery Areas
We currently deliver island-wide across Singapore, including Sentosa and most restricted areas, via our trusted local logistics partners. If you're unsure whether we deliver to your address, reach out to us before placing your order and we'll confirm.
We do not currently ship internationally. We're actively exploring regional shipping to Malaysia, Thailand, and Hong Kong — subscribe to our newsletter to be the first to know when it launches.
2. Shipping Rates & Free Shipping
- Standard shipping is a flat S$3.90 per order, regardless of order size
- Orders above S$39.90 qualify for free standard delivery, automatically applied at checkout
- Shipping costs are calculated and displayed at checkout before you confirm payment — no hidden fees
3. Order Processing & Dispatch
Orders placed before 12:00 PM (SGT) on business days are dispatched the same day. Orders placed after this cut-off, or on weekends and public holidays, are dispatched on the next business day.
Once your order is packed and handed to our delivery partner, you'll receive a dispatch confirmation email with your tracking details.
4. Delivery Timeframes
- Standard delivery typically takes 2–4 business days from the date of dispatch
- Orders dispatched after the daily cut-off take an additional 1–2 working days
- Delivery times may be extended during peak periods (e.g. festive seasons, major sales events) or due to circumstances outside our control, such as severe weather
We'll always try to notify you in advance if we expect a delay to your order.
5. Order Tracking
Once dispatched, every order includes a tracking link sent via email. You can also log into your account and check My Orders for real-time status updates. If you checked out as a guest, the tracking link in your dispatch email is your primary reference.
6. Delivery Issues
Failed or Missed Delivery
If you're not available to receive your delivery, our courier partner will typically attempt redelivery or leave your parcel at a safe, agreed location where possible. Repeated failed attempts may result in your order being returned to our warehouse, in which case we'll contact you to arrange redelivery (additional shipping charges may apply).
Damaged or Incomplete Orders
We package every order carefully, but if your parcel arrives damaged, with a broken seal, or missing items, please photograph the packaging and contents and contact us within 48 hours of delivery. We'll arrange a replacement or refund promptly — no questions asked.
7. Changing Your Delivery Address or Order
If you need to update your delivery address or make changes to your order, please contact us within 2 hours of placing it. Once your order has been picked and packed (you'll receive a dispatch confirmation email), we're unable to make changes. We apologise for any inconvenience this may cause.
8. Chilled, Frozen & Perishable Items
Where applicable, chilled or fragile products are packed in insulated pouches with cooling packs to preserve freshness in transit. We recommend opening and refrigerating any perishable items promptly upon delivery. All products are checked for shelf life before dispatch — we never ship anything with less than 3 months to expiry.
9. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery partners, rates, or operational processes. Any updates will be posted on this page with a revised "Last Updated" date.
Questions about a delivery, or need help tracking an order? We're here to help: